We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please note we are unable to offer free returns at this time, all returns are paid for by the customer. We recommend obtaining proof of postage. We will provide a return label and the shipment cost will be deducted from your refund total.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, if you are UK based please access our online returns portal here:
https://shopify.com/17339575/account
If you are not UK based, please contact
info@ablalondon.co.uk to initiate the returns process.
Return address:
Unit 2 Whitehill Farm
Remenham Church Lane
RG9 3EX
United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ablalondon.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ablalondon.co.uk.
